Privacy Policy
At Silvestelar we are committed to protecting the privacy and personal data of our users and customers, complying with current data protection regulations.
This Privacy Policy explains how we collect, use, and protect the personal information you provide when using the website https://silvestelar.com .
1. DATA CONTROLLER
Owner: Alejandro Pérez Córdoba
NIF: 26823859V
Address: Calle Guadalquivir 10, 14940 Cabra, Córdoba, Spain
Email: silvestelar@gmail.com
2. PERSONAL DATA WE COLLECT
We may collect the following categories of personal data:
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Identifying information: name and surname
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Contact information: postal address, email
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Purchase data: products purchased, customizations, order history
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Browsing data: IP address, browser type, operating system (via cookies, as indicated in the Cookie Policy)
We do not collect particularly sensitive data.
3. PURPOSE OF THE TREATMENT
Personal data is processed for the following purposes:
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Manage and process orders placed in the online store
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Manufacture and ship custom products
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Manage shipments, incidents, and customer service
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Comply with legal and tax obligations
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Send commercial communications only when the user has given their express consent.
4. LEGAL BASIS FOR PROCESSING
The processing of your data is based on:
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The execution of a contract : when you make a purchase
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User consent : for commercial communications or marketing
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Compliance with legal obligations
Under no circumstances will the data be used for purposes other than those described here.
5. DATA RETENTION
Personal data will be retained:
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As long as a business relationship exists
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During the time necessary to fulfill legal obligations
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Until the user requests its deletion, where applicable
6. COMMUNICATION OF DATA TO THIRD PARTIES
Your data may only be shared with:
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Logistics and transport providers
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Payment platforms
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Technology providers required for the operation of the store (for example, Shopify)
They all process data in accordance with their own privacy policies and current regulations.
7. E-COMMERCE PLATFORM (SHOPIFY)
Our store is hosted on Shopify Inc. , which provides us with the e-commerce platform that allows us to sell our products.
Data is stored on Shopify's systems and protected by appropriate technical and organizational security measures.
Payments are processed through PCI-DSS certified payment gateways, ensuring the security of your bank details. Silvestelar does not store complete credit card information.
8. INTERNATIONAL DATA TRANSFERS
Some technology providers may be located outside the European Economic Area.
In these cases, it is guaranteed that such transfers are carried out in accordance with the legal mechanisms required by the GDPR.
9. USER RIGHTS
The user may exercise the following rights at any time:
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Access your personal data
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Correct inaccurate data
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Request the deletion of your data
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To limit or oppose the treatment
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Request the portability of your data
To exercise these rights, you can contact us through:
The user also has the right to file a complaint with the Spanish Data Protection Agency if they believe that the processing does not comply with the regulations.
10. DATA SECURITY
Silvestelar applies the necessary technical and organizational security measures to protect personal data and prevent its loss, alteration, unauthorized access or disclosure.
However, the user should be aware that no system is completely infallible on the Internet.
11. COOKIES
This website uses its own and third-party cookies.
All information relating to its use is detailed in the Cookies Policy , available on the website.
12. MINIMUM AGE
Use of this website is restricted to adults.
By using this site, the user declares that they comply with this requirement.
13. CHANGES TO THE PRIVACY POLICY
Silvestelar reserves the right to modify this Privacy Policy to adapt it to new legislation or changes in activity.
The changes will be published on this same page.
14. CONTACT
For any questions related to this Privacy Policy, the user can contact us through:
📧 silvestelar@gmail.com
📍 Calle Guadalquivir 10, 14940 Cabra, Córdoba, Spain
Using the website and making a purchase implies express acceptance of this Privacy Policy.