shipping policy

SHIPPING POLICY

At Silvestelar we work with personalized and made-to-order products, so each item is manufactured exclusively for each customer before shipping.

Below, we detail the shipping times and conditions.

Once the order has been placed:

The order is entering the preparation and/or customization process .
Processing time is 3 to 7 business days .
Orders are processed Monday through Friday , excluding weekends and holidays.

During periods of high demand (promotional campaigns, holidays, etc.), processing may take a little longer.

Once the order has been processed and shipped, the estimated delivery times are as follows:

Spain : between 10 and 20 business days
International orders : between 12 and 40 business days , depending on the destination country

These timeframes are estimates , not guaranteed, and may be affected by external factors such as:

Once the order has been shipped, the customer will receive an email with tracking information, provided the shipping method allows it.

Depending on the destination country, the order may be subject to:

These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping costs.

Silvestelar is not responsible for:

For more information, it is recommended to contact your local customs office.

It is the customer's responsibility to ensure that the address provided during the purchase is correct and complete.

Silvestelar is not responsible for:

Delays
Losses
Returns
derived from incorrect or incomplete addresses provided by the customer.

For any questions related to the shipment of an order, the customer can contact us through: