Frequently Asked Questions (FAQ)

How can I see the photo inside my jewelry? You can view your memory in three ways: by looking directly through the peephole, by bringing your mobile phone's camera lens close to it, or by shining a light (like your smartphone's flashlight) through it onto a dark surface.
What materials are the jewelry made of? We use high-quality 925 sterling silver and stainless steel , designed to withstand daily wear and maintain their shine.
Will the photo fade over time? No. The image is embedded within the crystal using a protected microphotography technology, so your memory will remain intact as long as you take care of your jewelry.

What type of photo should I upload? For best results, we recommend photos with good lighting and where the subjects are centered. Our team will adjust the image to perfectly match the jewelry.
Can I change the photo after placing the order? As this is a personalized product that begins production almost immediately, you have 12 hours to request any changes to the image by sending an email to our team.

How long will it take for my order to arrive? As each piece is handcrafted individually, the preparation time is usually 3 to 7 business days, plus the shipping time selected in the shopping cart.
What if I don't like the result? Your peace of mind is our priority. We offer a 30-day Satisfaction Guarantee . If the product has any defects or the projected image is incorrect, we'll fix it at no cost to you.
Is payment on your website secure? Absolutely. We use SSL encryption and offer secure and flexible payment methods such as Klarna, Apple Pay, PayPal, and bank card .